Terms & Conditions

Below are the Terms and Conditions which apply to information contained in the pages of www.gardeningandoutdoorliving.com and to the ordering of any products from the website. By using this website and/or making a purchase through this website you agree to and accept our Terms and Conditions. All transactions undertaken through this website are governed by international law.

COPYRIGHT

The information on this website may not be copied or adapted without written permission from Mediterranean Gardening and Outdoor Living. The reproduction, copying, downloading, modification, storage, recording, broadcasting, retransmission and distribution of any part of the Mediterranean Gardening and Outdoor Living website is not permitted, other than making a single copy for personal use. If you would like to reprint an article or use an image from the Mediterranean Gardening and Outdoor Living website please contact the editorial department to obtain permission: editorial@gardeningandoutdoorliving.com

ISSUE AND ARTICLE DOWNLOAD

Binding Terms and Conditions of Use:

By downloading any issue or article of Mediterranean Gardening and Outdoor Living, the downloader undertakes that its use will be limited to personal reference by the downloader only, and the downloader acknowledges that the contents are copyright of the respective authors, photographers, illustrators and/or their agents. Sale or reproduction in any form is absolutely prohibited, including (but not limited to) copying, printing, digital or computer media, websites or downloads. These terms apply to all issue and article downloads, including free sample issues or articles, issues or articles purchased individually, and downloads made by members. Action will be taken against any infringement of these terms.

RESURGENCE ONLINE SHOP

Guarantee

We honour all requirements of Consumer Protection law and without affecting your statutory rights as a consumer we will replace or refund the price of any products which you consider unsatisfactory. We really do hope you enjoy Mediterranean Gardening and Outdoor Living magazine but if at any time you are unhappy with our dealings, we aim to resolve any issues as quickly and amicably as possible.

Prices and Tax

All our prices include the relevant tax, where applicable, charged at current rates. All prices are displayed in Euros. If you pay using a credit card with a different currency, your Credit Card Company will convert the transaction to your currency at the going rate at the time of purchase.

The price of the products listed in the shop will be the price quoted on the web site at the time we accept your order. You will be charged any relevant value added tax as part of the purchase price, the cost of this has been incorporated into the price you pay at the time of purchase.

We reserve the right to alter our prices.

Shipping and Handling

We aim to offer an efficient and reliable delivery service. The cost of your delivery is automatically calculated according to the size and weight of items ordered and the delivery address.

Postage is based on actual rate and weight tariffs. This prevents those placing small orders from being over-charged. In order to keep postage to a minimum some items may be sent in recycled packaging.

Our policy is to dispatch all orders within 5 days. If items are unavailable then we will contact you to advise those that are not in stock and those which can be sent immediately. We cannot be held responsible for delays in the postal services. It is best to allow up to 10 working days for delivery in Portugal, and up to 15 days outside Portugal. Please also allow for Public Holidays.

Secure Online Ordering

We use PayPal to process online payments and collect credit card details. Paypal use SSL (Secure Socket Layer technology) to accept your payment details. The padlock symbol is displayed at the bottom of the screen. Mediterranean Gardening and Outdoor Living does not have access to your credit card number since this is sent directly to PayPal.

Paypal provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses and are the largest Payment Service Provider in the world. They adhere to the most stringent levels of fraud screening, ensuring that customer's details remain secure throughout the transaction process.

We accept all major credit and debit cards.

Other Methods of Ordering

If you prefer not to purchase items online, there are a number of other options:

* By phone: +351 289 561 736

* By email: admin@gardeningandoutdoorliving.com

* By post: Mediterranean Gardening and Outdoor Living, Loja D, Block A, Sitio de Escorregar, Rua 1° de Maio 3, 8200 Guia, Portugal

Order confirmation

Once you have placed an order you will be sent a confirmation of your order by e-mail.

Returns and Refunds

You may return any product you buy from us without any fuss for a full refund if you contact us within 7 days of receiving your goods. The value of the item(s) refunded will be refunded to your card if you paid by credit or debit card. If you paid by cheque we will send you a cheque instead. We will not refund the cost of postage.

The guarantee is only valid if the product has not been damaged. We require that all goods be returned by recorded delivery, or that customers obtain a Certificate of Posting from the Post Office as we cannot be held responsible for any goods lost during transit.

Please include your name, delivery address, phone number and your ‘Transaction ID’ in any correspondence. You’ll find this in the confirmation email that you received from PayPal.

In the case of damage in transit, we accept no liability for any damage that occurs once goods have left our premises. If you do receive damaged goods, please retain all relevant documentation in case a claim needs to be made against the carrier.

If your order has been lost in the post it can only be re-sent or refunded 17 working days after it was dispatched because it is only after this period that the Portuguese postal service regards postage as officially lost. This applies within Portugal only.

If you have any questions about our returns and refunds policy, please email us at admin@gardeningandoutdoorliving.com